Experience

 I currently serve as Senior Director for Client Services at Visa, where I lead the Latin America Shared Service Hub, overseeing post-sale delivery, client success, and the development of scalable, AI-enabled operating models for Tier 3 clients and processors across the region.

Previously, I was the Global Director of Client Success at Betterfly, where I built and scaled the company’s Global Client Success organization, establishing it as a core revenue-driving function. Betterfly is Latin America’s first social unicorn, valued at over $1B, operating as a B-Corp insurtech and HR benefits platform. During my tenure, I successfully scaled services across six countries and supported strategic expansion plans into Europe and the United States.

Earlier in my career, I served as U.S. Director of Client Success at General Assembly, leading customer success and learning experience teams to deliver complex enterprise engagements. I have also held roles at Facebook, where I worked in global operations focused on community safety, and at Amazon, where I led strategic account implementations for Amazon Business with commercial enterprise clients.

With over a decade of experience across technology, education, and financial services, my professional interests include business strategy, client success, account management, sales, and international development. I began my career at Pearson Education, where I held multiple roles and was selected for its highly competitive two-year leadership development program. During this time, I founded New York Women in Learning & Leadership (NY WILL), Pearson’s award-winning employee resource group, and represented the company at its first global summit alongside CEO John Fallon.

Outside of work, I am passionate about travel and international living, having lived and studied in the UK, Brazil, Mexico, and Argentina. I hold a BA from Smith College and a Master’s degree in Latin American Studies from the University of Oxford.

For more details on my professional journey, please visit my LinkedIn profile or explore the interview linked below.

Learn Educate Discover Interview:

Explore a career in Customer Success Management in Tech - Discussion with Nereyda Esparza, Customer Success Manager @Amazon