Experience

I currently serve as the Global Director of Client Success at Betterfly, where I lead the creation of our Global Client Success team, establishing it as a key revenue-driving function. Betterfly is Latin America's first social unicorn, valued at over a billion dollars, and operates as a B-Corp insurtech and HR benefits platform. I've successfully scaled our services across six countries, with plans to expand into Europe and the US by 2025.

Previously, I served as the US Director for Client Success at General Assembly, where I led customer success and learning experience teams in delivering successful enterprise engagements. My career also includes key roles at Facebook, where I worked in global operations to enhance community safety, and at Amazon, where I led strategic account implementations for Amazon Business with commercial enterprise clients.

With over a decade of experience at the intersection of education and technology, my professional interests include business strategy, account management, sales, and international development. Earlier in my career, I held various roles at Pearson Education, including participation in their highly selective two-year leadership development program. I also founded New York Women in Learning & Leadership (NY WILL), Pearson’s award-winning employee resource group, and represented the company at its first global summit with our CEO, John Fallon.

Outside of work, I’m passionate about travel and have lived and studied in the UK, Brazil, Mexico, and Argentina. I hold a BA from Smith College and a master's degree in Latin American Studies from the University of Oxford.

For more details about my career journey, feel free to visit my LinkedIn or explore the interview below.

Please visit my LinkedIn page, or check out the interview below, for more information on my work experience. 

Learn Educate Discover Interview:

Explore a career in Customer Success Management in Tech - Discussion with Nereyda Esparza, Customer Success Manager @Amazon